Frequently Asked Questions
Everything you need to know about the PrintOne program in partnership with Epson
What's included in every PrintOne plan?
Every PrintOne plan includes the printer, free delivery and installation, genuine Epson ink supplied under the programme, your monthly page allowance, and onsite servicing.
Which Epson printer do I get?
Each plan is matched to a specific Epson EcoTank model, from the L1350 on PrintOne Lite up to the L15180 on PrintOne Max Plus. See the plan comparison for the full list.
How is PrintOne different from buying a printer outright?
Instead of an upfront printer purchase and separate ink buying, PrintOne combines the printer, ink support and servicing into one predictable monthly fee.
Do I need to buy ink separately?
No. Genuine Epson ink is supplied under the programme as part of your monthly plan.
Is servicing included?
Yes. Every plan includes onsite servicing, with onsite repair or a one-to-one exchange available subject to final approved terms.
How long is the contractual period? And can I cancel it midway?
All plans are 24 months and non-cancellable throughout the 24 months. Any cancellation midway will imply that the remaining months be billed upfront immediately.
Who is PrintOne for?
PrintOne is designed for home users, families, students, home businesses, SMEs, and small offices, including offices that need A3 printing.
Who operates PrintOne?
PrintOne is operated by Print-IQ Singapore Pte Ltd and powered by Epson.
What type of pages can I print within my monthly plan?
Any — both color and black & white pages count towards your monthly page quota, so you can print freely in full vibrant colors without worrying about ink. Additional pages beyond your monthly quota are priced at just 4.5 cents per page.
Have more questions?
Talk to us on WhatsApp. 